MacGregor and MacDuff Returns Policy
In the rare instance that you want to return an item, here’s how:
Exchanging for different sizes/colours
- Please return the item(s) back to us at the address listed below
- Please state the size/colour of the replacement you require
- When we receive the item(s) to be exchanged, we will attempt to process them as quickly as possible. There may be a change for re-sending the item(s) back to you
Exchange for different items
Unfortunately, we can only exchange a garment for one of the same price. If you would like a different product that is of lesser/more value, please send the garment back requesting a refund and place a new order online.
Returning item(s) for a refund
Please return your unwanted item(s) back to us at the address below. On receipt of the item, we will process your refund, usually within 3 working days.
Made To Order Items
We are unable to accept returns of made-to-order items unless these are faulty, or have been delivered in error.
When placing an order for a made-to-order product, a member of our team will be in touch with you to confirm delivery timescales and all measurements (where applicable) to ensure that everything is confirmed before the manufacturing process begins.
If you do need to return a made-to-order item, please email firstname.lastname@example.org
For all returns please note:
MACGREGOR AND MACDUFF KILTMAKERS
2 DAWSON ROAD
These provisions in relation to returns and refunds do not affect your statutory rights in respect of faulty goods, or your right of cancellation