MacGregor and MacDuff Returns Policy

In the rare instance that you want to return an item, here’s how:

Exchanging for different sizes/colours

• Please return the item(s) back to us at the address listed below
• Please state the size/colour of the replacement you require
• When we receive the item(s) to be exchanged, we will attempt to process them as quickly as possible. There may be a change for re-sending the item(s) back to you

Exchange for different items

Unfortunately, we can only exchange a garment for one of the same price. If you would like a different product that is of lesser/more value, please send the garment back requesting a refund and place a new order online.

Returning item(s) for a refund

Please return your unwanted item(s) back to us at the address below. On receipt of the item, we will process your refund, usually within 3 working days.

Made-To-Order Items

With all of our made-to-order items, we will do everything we can to rectify any issue you have with your order. As all of our made-to-order items are different, we will need to speak to you directly to determine what the best course of action is.

If you do need to return, replace or have any issues with a made-to-order item, please call us on +44141 280 3398.

For all returns please note:

These provisions in relation to returns and refunds do not affect your statutory rights in respect of faulty goods, or your right of cancellation