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Delivery

We aim to deliver your order as quickly and as efficiently as possible. However, as many of our products are made-to-order, these cannot be shipped until manufacturing and quality control has been completed. The current global situation has impacted our supply chain, as a result, there may be disruptions to our usual delivery times. 

Products on the site contain estimated delivery and manufacturing timescales in the product descriptions. We will continue to work towards minimising these timescales but please allow for longer. One of our team will be in touch after your order has been placed to confirm timeframes.

As soon as the order is complete we will then dispatch the order using the delivery service you selected when placing your order. You will receive an email to confirm dispatch.

Delivery Services

We use a combination of delivery services. The provider and service used will depend on your location, the size and weight of the products ordered, the value of the goods as well as the service you have selected at checkout (where applicable).

Generally, all domestic deliveries in the UK will be dispatched using either Royal Mail or DPD. International orders will be dispatched using Royal Mail’s International Services, DPD or Parcelforce. Please note that international orders may be passed on to delivery partners in the destination country.

Where applicable, you will receive communication from our delivery partners with a tracking number for your parcel.

Due to the size and value of some orders, many of these will be sent on a tracked service that will require a signature on delivery. Therefore, we always recommend that you enter a delivery address where there is likely to be someone available to receive the parcel. 

Unfortunately, we do not deliver to P.O Boxes or Aramex addresses due to security reasons. We do deliver to BFPO addresses within our delivery time timescales, however, onward shipment is under the control of the BFPO mailing system. If we experience delays to our advertised delivery times, we will update this information page with up to date information.

Collect In-Store

Our store collection service means you can shop online, then pick up your order in-store, as soon as it is ready. You can choose to collect your order from any of our Scottish stores.

Once you have added your items to the basket, choose the “Pick Up” option in the checkout section of our website.

You will then be prompted to choose a store that is most convenient for you.

As soon as your order is ready, you will receive an email confirming when it is time for you to come and collect your items.

Please remember to wear a face mask when visiting our stores, as per government guidelines. 

Wedding Party Delivery Service

Our wedding party delivery service is available to wedding party hires within a 15-mile radius of our Bath Street Store in Glasgow City Centre. 

We will deliver your hires at least two days before your wedding on either a Wednesday or a Thursday, between 10am and 4pm. 

The cost of our delivery service is £20 for wedding parties of any size.

We would advise that as soon as you receive the hires, you try them on to ensure the sizing is perfect.

In the unlikely event of a sizing issue, please bring the hire back to any of our stores so we can address the problem quickly. 

If you have already booked your wedding party with MacGregor and MacDuff and would like to add on our Delivery Service, please email our Wedding Party Coordinator at weddings@macgregorandmacduff.co.uk

For more information about our Glasgow Delivery Service, please contact our Communication Team at info@macgregorandmacduff.co.uk 

Delivery Costs (Sales)

We offer FREE delivery within the UK on orders over £100. Please note that this excludes orders containing hire items.

UK: 

- Standard Delivery: £3.50

- Express / Courier Delivery: £6.00

Standard delivery should arrive within 2-4 days after dispatch and Express / Courier delivery should arrive within 1-2 days. Delivery to certain areas of the Highlands & Islands may take slightly longer. Please note that orders will be shipped on the chosen service once the order is complete. Estimated dispatch times are included within product descriptions. 

EU & Rest of the World

EU:

For Small Product Orders under £150, delivery is £9.50

For Small Product Orders over £150, delivery is £17.50

For orders containing outfits, EU deliveries start from £30

All orders over £150 will be sent by a trackable method with the tracking details provided. All European orders are sent via Europe by Road and may take from 4 - 7 working days for delivery.


Rest of World:

For Small Product Orders under £150.00, delivery is £20

For Small Product Orders over £150.00, delivery is £40

For orders containing outfits, Rest of the World deliveries start from £70

All orders over £150 will be sent by a trackable method with the tracking details provided.

Delivery for Hires

Hires can be shipped from anywhere within mainland UK (only) and are charged at £25 for the first outfit. For each outfit thereafter the charge is just £15, provided they are being shipped to the same address.

This charge includes courier delivery and collection of the outfits to and from the address specified. 

For deliveries to the Highlands & Islands, please contact 0141 473 5722. Due to the nature of deliveries to these locations, we can’t always provide an accurate delivery date and these can vary due to adverse weather conditions. 

Please note: we are unable to ship hires to Northern Ireland.

After placing the order for hires online, a member of the team will be in touch to confirm your delivery and collection address and dates.

Taxes & Duties

Sales to addresses within the European Union are subject to Value Added Tax (VAT). Shipments to addresses outwith the European Union are not charged VAT and this will be deducted at checkout.

Additional taxes, charges or import duties may be applicable to deliveries of goods to countries outwith the EU. We can accept no responsibility for duties and other import taxes which certain countries (or states) may apply to your order. By placing your order with us, you are assuming all responsibility for the legality of personally importing the products in question.

Any additional charges will be required to be paid in full with the local import/tax authority before they will release the parcel for delivery.